Mexico Service
The Mexico SIM card, combined with an international mobile phone, is the most simple and economical solution for staying in touch while in Mexico. All incoming calls while in Tijuana, Mexico are FREE, regardless of where they originate Pay the local rate for local calls and use a mobile phone in Mexico like you do at home. Since this SIM card is prepaid, there are no monthly fees and no need for a contract.
Benefits:
- 150 Pesos ($15) starter credit.
- A local mobile phone number in Mexico
- FREE incoming calls (only in Baja California, Rio Colorado, Sonora)
- Voicemail
- Text messaging
- No yearly contract, monthly charges or credit check.
Rates
Domestic calls
There are 2 domestic rates tables below. This first table reflects airtime rates from your Mexico SIM card if you are in Baja California (Tijuana, Ensenada, Cabo San Lucas), Rio Colorado and Sonora while the 2nd table reflects airtime rates for calls from all other areas in Mexico.
Calling From: Baja California, Rio Colorado, Sonora
| Call type | Per minute rate |
| Incoming calls | FREE |
| Outgoing calls | 3.48 MXN ($0.32 USD) |
Calling From: All other regions
The table below reflects the local per minute rate with your Mexico SIM card in all other regions outside of Baja California (Mexico City, Acapulco Yucatan, etc.).
| Call type | Per minute rate |
| Incoming calls | 2.00 MXN ($0.19 USD) |
| Outgoing calls | 3.48 MXN ($0.32 USD) |
International calls
International rates are per minute for outgoing calls while in Mexico.
| Calling to | Per minute rate |
| San Diego | 6.68 Pes
($0.59 USD) |
| USA, Canada and EU | 13.48 Pes
($1.19 USD) |
| Central America | 10.63 Pes
($.94 USD) |
| Rest of the world | 19.48 Pes
($1.72 USD) |
Other charges
All incoming text messages are free. Outgoing text messages cost US $0.08 each.
Coverage
Activating your service
Your Mexico mobile phone number can be found on the envelope of your SIM card packaging and begins 664. It can also be found on the duo-fold letter containing your SIM card.
To activate your service:
- Travel to Mexico .
- Be sure that the battery is adequately charged.
- Insert the SIM card into your GSM phone*.
- Turn your phone on.
- Enter the PIN code^
- Select Language
- Start calling.
* You will need to snap out the thumbnail sized SIM card along the perforated edge of its holder and then insert the SIM card into your international mobile phone with the gold contacts of the SIM card facing the metal contacts of your mobile phone.
^Your phone may prompt you for a 4 digit PIN code, which is located on the tri-fold envelope affixed to the SIM card. The PUK is only required to unblock your phone if you enter a PIN code incorrectly. Follow your mobile phone manual instructions to correctly use the PUK to unblock your phone.
Making and receiving calls
How to make a call
To make an international call from your Mexico mobile phone dial 00 (or +), followed by the country code (1 for the US), area code and phone number.
How family and friends call you
Family and friends need to dial the international prefix, the country code 52 and your mobile phone number.
For example, when calling from the United States, callers need to dial 011 52 and then your mobile phone number.
Recharging your account
To add credit to your Mexico SIM card, you will need to purchase recharge vouchers. You will find these vouchers at local tabac shops, convenience stores, Telcel shops and authorized dealers in Mexico. They may be purchased in 3 denominations: 100 Pesos ($10 USD), 200 Pesos ($20 USD) and 500 Pesos ($50 USD).
To recharge your account:
- Purchase a recharge voucher.
- Scratch off the grey protective layer to reveal your digit voucher code.
- Follow the instructions to enter your voucher code.
- Start calling.
Do not purchase another Mexico SIM card when your credit is depleted! You only need a recharge voucher!
Contacting Customer Service
Customer service for your Mexico SIM card is available 24/7 by dialing *264 from your Mexico mobile phone.
Service life
If you do not recharge your account within 2 months, any remaining balance will expire from your Mexico SIM card.You will have an additional 2 months to add credit to your SIM card and keep the same Mexico cell phone number.
If you have not recharged your account within 4 months, your SIM card and phone number will be recycled and any remaining credit will be forfeit. To get connected again you will be required to purchase another SIM card.
The 2 / 4 month period starts the day you arrive in Mexico and activate your SIM card.
Handset compatibility
This SIM card requires an unlocked international GSM mobile phone. If you do not have your own suitable handset, we have several models available for your review and consideration. Please click here for more information.
If you have difficulty using the service in your handset, please contact Customer service